The following information is applicable for tickets booked with Doncaster Little Theatre’s Box Office, Tourist Information Centre or our Website.
WAYS TO BOOK
Please see our contact us page for details on how to book.
Please note, productions for some local companies such as community groups and hirers may be pre-sold by the companies themselves.
WAYS TO PAY
Tickets are delivered by email when booking online, over the phone or in person.
We can print physical tickets in person if requested to be given as a gift.
FEES & CHARGES
Online are the only place for a booking fee – which is 5.75%+Vat. For an average ticket of £12 is around 83p fee.
Booking fees are not taken by cash or card in person or over the phone.
Online and in person we can accept donations which goes towards running our community theatre.
Groups of 20+ and educational establishments including nurseries, schools, colleges and universities may reserve tickets where applicable.
Reservations will be removed 28 days before the show. Reservations that expire will be removed automatically. Customers with reservations for sell-out events will be contacted and given the option to purchase tickets. If the customer cannot be contacted, then the tickets will be released back to sale.
Where applicable, concessions are available to those under 16, people at or over 60, full-time students, active armed forces members, carers in receipt of carers’ allowance and carers (when accompanying the person registered to care for).
Please be prepared to provide proof of status.
Members of Doncaster Little Theatre are entitled to discounted tickets stated in the membership handbook.
SPECIAL OFFERS AND DISCOUNTS
Unless otherwise specified, offers and discounts:
– apply to full price tickets only
– can only be used once per person, per performance
– cannot be used in conjunction with any other discount, offer or concession
– cannot be used retrospectively
Doncaster Little Theatre reserves the right to introduce or withdraw prices or discounts without notice. Please note some offers may not be available through all booking methods. Please also refer to the Refunds, Exchanges and Resale section below.
TICKET REFUND PROTECTION
For online bookings only
Who provides Ticket Refund Protection?
How much is Ticket Refund Protection?
Prices vary depending on cost of total tickets
How do I purchase Ticket Refund Protection?
Ticket Refund Protection is available for most events taking place at Doncaster Little Theatre and is available to purchase when checking out online. It is not available to purchase on tickets already booked.
What does Ticket Refund Protection cover?
Please visit xcover.com for full terms.
How do I make a claim?
Please make a claim online at Claims | XCover.com. Refund applications should be submitted within sixty (60) days of the incident. You may be asked to provide reasonable evidence when making a refund application.
REFUNDS, EXCHANGES AND RESALE
Can I get a refund for my ticket(s)?
If you purchased Ticket Refund Protection then you may be entitled to a refund, please see Claims | XCover.com
If you do not have Ticket Refund Protection, tickets will only be refunded if the event is cancelled by the venue.
Can I exchange my tickets?
Tickets for events with one performance or screening cannot be exchanged.
Tickets for events with more than one performance or screening can be exchanged where customers give a minimum of 24 hours’ notice before the event start time. Ticket(s) can be exchanged for another seat within the same performance or an alternative performance/screening of the same production/film*. An exchange fee will apply to each ticket. Credit will not be given when the replacement ticket(s) is of a lower value. If the replacement ticket is of a higher value then the difference must be paid. It is not possible to exchange one ticket for multiple tickets. Please refer to the Booking Fees and Charges section for further details. .
Ticket Refund Protection is not transferable to your new tickets unless an event is rescheduled by the venue.
What happens if I have booked for an event that has been cancelled?
Customers who have booked for an event which has been cancelled by the venue will be offered a refund. Refunds are available up to 28 days after the original event date.
Ticket Refund Protection fees are non-refundable.
What happens if I have booked for an event that has been rescheduled?
If the event you have booked for has been rescheduled and you can make the new date then please retain your ticket(s) unless specified otherwise. If you opted for ticket collection when you booked, and you haven’t yet collected your ticket(s) then you can collect them from the Box Office. If you purchased Ticket Refund Protection it will transfer over to the new date.
If you can’t make the new date, please email email@example.com at least 8 weeks before the new event takes place to request a refund or exchange. Ticket Refund Protection fees are non-refundable.
If we don’t hear from you by the above cut off then we will assume that you are going to attend the new date and you will not be entitled to a refund for your ticket(s).
Any reservations that have been made for a rescheduled event will be carried over to the new date.
Can I transfer or re-sell my ticket?
Tickets purchased through the Doncaster Little Theatre Box Office are non-transferable and cannot be resold through third party sites. Reselling a ticket for profit/commercial gain will make it void and the holder may be refused entry to or removed from the theatre. In addition, tickets bought from unauthorised sources will not be valid and admission to the event will not be permitted.
What happens if there are changes to an event?
Information for events advertised by Doncaster Little Theatre is correct at the time of publication and may be subject to change. Doncaster Little Theatre cannot be held responsible for late changes to the event programme and casting.
We are committed to giving you a warm welcome and making your visit as comfortable as possible. Please inform the Box Office if you need any assistance.
The following information is applicable for accessible tickets booked directly with the Chesterfield Theatres box office only. Terms and conditions for tickets purchased via third parties may differ.
Wheelchair spaces can be booked online, over the phone and in person. Both venues have designated spaces in the stalls/auditorium for wheelchair users. Wheelchair users must be accompanied by a companion, who will be given one free ticket. Please inform the Box Office when booking if you are a wheelchair user.
For customers with other access needs, we offer one free ticket for an essential companion. This is available when booking in person or over the phone. Please be aware that we will require information about your access needs when a booking is made.
Companions must pay for any supplementary items and special experiences such as:
– Meet and greets
– VIP services
– Food and drink
For example, if a ticket with a VIP experience is £80 and a standard ticket is £30, the essential companion ticket will be charged at £50. The booking fee and restoration levy are applicable to any chargeable ticket.
Please see individual shows for guidance on age restrictions.
– Under 18s must be accompanied by an adult
– All children, regardless of age, must have a ticket
– Any child aged one year or above will be required to have a paid ticket.
– Babies up to one year old can sit on a guardian’s knee at no charge and will be issued a free ticket. Please book in person or by phone.
– A limited number of booster seats are available at the venue. These cannot be pre-booked.
The following regulations are applicable to all events taking place at the Winding Wheel Theatre unless specified at the event. Regulations for events taking place at locations other than the Winding Wheel Theatre may differ.
All customers must have a valid ticket. Please have your ticket ready for inspection at the door.
– Customers should keep personal possessions to a minimum.
– The use of mobile phones, cameras, video and any other form of recording equipment is not permitted unless specified at the event.
– Chesterfield Theatres cannot be held responsible for loss or damage to personal property brought in to the theatres.
Chesterfield Theatres reserves the right to:
– refuse admission if customers do not have a valid ticket.
– admit latecomers at the first suitable break.
– provide alternative seats to those specified on the ticket.
– conduct security searches, such as bag checks.
– refuse entry if customers are carrying food or beverages
– refuse admission or request a customer leaves the venue and take action to enforce this.
– refuse to serve customers alcohol if, in our reasonable opinion, we believe they are intoxicated or likely to become intoxicated if we serve them further alcoholic beverages.
– make necessary changes to the advertised programme without prior notice.
If you book tickets on behalf of others, you accept these terms and conditions on behalf of all members of the party.